Jack Mander
907.727.2996
jackmander@gmail.com
https://www.linkedin.com/in/jackmander/
Business development | Account Manager| Sales
Success in raising brand awareness, boosting sales, and driving business expansion by implementing marketing and business development strategies along with a history of delivering excellent service to new and existing accounts in a variety of fields, such as Security and Monitoring, Insurance, and Catering.
Known for enhancing corporate image and generating leads through business networking events, webinars, as well as social media, print, and radio advertisements. Customer-centric professional with proven expertise in accomplishing higher customer satisfaction/retention rates by providing the highest quality service. History of outperforming organizational goals and achieving steady business growth by garnering annual sales of more than $250,000. Strong background in the aviation industry with a reputation for supporting airline startups in managing logistical functions, controlling goods supplies, and overseeing inventory management. Earned reputation as a problem-solver with a record of re-engaging and winning dissatisfied clients by resolving service issues and proposing suitable options tailored to clients’ needs. Strong communication and presentation skills with the ability to cultivate prospective contacts and opportunities across multiple industries to support business retention and expansion.
CORE COMPETENCIES
PROFESSIONAL EXPERIENCE
ACCOUNT MANAGER | LSG Sky Chefs, Anchorage, AK 4/2022 – 6/2022
Support the operations of 6 passenger airlines and 5 cargo airlines by delivering passenger and airline catering services. Ensure delivery of premium food and beverage services in line with safety standards. Communicate daily, weekly, and monthly updates on menu and employment status with senior leadership, chefs, and customers. Play a key role in managing necessary logistics for airline startups, including food and dry goods supplies and stock management.
Organized, executed, and coordinated volunteer/business networking events and webinars to improve corporate image. Gained solid experience in insuring the entrepreneurial market, such as business owners. Provided strategic advice to potential customers/existing clients regarding suitable options for life insurance and investments.
Boosted sales for all lines of commercial insurance and employee benefits as well as constantly generated new leads through social media advertisements, virtual and F2F networking, canvassing, and referrals. Advised prospects and clients on the best options for commercial insurance and employee benefits.
Formulated and optimized business development strategies based on company targets, product specifications, market data, and budget factors. Enhanced brand image and generated leads by managing internal/external marketing campaigns and programs as well as leveraging referral networks. Supported the small businesses to focus on core mission and purpose by fulfilling staffing and payroll requirements.
Generated and qualified leads by fostering new professional relationships while participating in community/local events/trade shows. Maximized client retention and satisfaction by maintaining best-in-class service standards. Earned reputation as a problem-solver; identified and customer issues and managed demanding customers.
BA in Languages, Russian with Minor-Economics | University of Alaska, Anchorage, 2003
LICENSES & CERTIFICATIONS
Life/Health Insurance Producer License | Property/Casualty Insurance Producer License | State of Alaska | #40111
PROFESSIONAL AFFILIATIONS
Ambassador Committee Volunteer | Anchorage Chamber of Commerce, 2004-2009, 2019 - Current
Promote membership with and within the Anchorage Chamber of Commerce.
Serves as an advocate for the chamber and the business community; supports the chamber's interests and goals. Organize and coordinate events, such as Business After Hours and Ribbon Cuttings. Support other Chamber events, including Make it Monday lunches and Membership Orientation.
907.727.2996
jackmander@gmail.com
https://www.linkedin.com/in/jackmander/
Business development | Account Manager| Sales
Success in raising brand awareness, boosting sales, and driving business expansion by implementing marketing and business development strategies along with a history of delivering excellent service to new and existing accounts in a variety of fields, such as Security and Monitoring, Insurance, and Catering.
Known for enhancing corporate image and generating leads through business networking events, webinars, as well as social media, print, and radio advertisements. Customer-centric professional with proven expertise in accomplishing higher customer satisfaction/retention rates by providing the highest quality service. History of outperforming organizational goals and achieving steady business growth by garnering annual sales of more than $250,000. Strong background in the aviation industry with a reputation for supporting airline startups in managing logistical functions, controlling goods supplies, and overseeing inventory management. Earned reputation as a problem-solver with a record of re-engaging and winning dissatisfied clients by resolving service issues and proposing suitable options tailored to clients’ needs. Strong communication and presentation skills with the ability to cultivate prospective contacts and opportunities across multiple industries to support business retention and expansion.
CORE COMPETENCIES
- Business Development
- Marketing Strategies Formulation
- Business Retention and Expansion
- Business Networking Events Execution
- Community Outreach Initiatives Execution
- Strategic Planning
- Sales Management
- Leads Generation
- Social Media/Print Advertisements
- Team Leadership/Training
- Airline Account Management
- Superior Customer Service
- Customer Satisfaction/Retention
- Stakeholders’ Coordination
- Airline Catering Services Coordination
PROFESSIONAL EXPERIENCE
ACCOUNT MANAGER | LSG Sky Chefs, Anchorage, AK 4/2022 – 6/2022
Support the operations of 6 passenger airlines and 5 cargo airlines by delivering passenger and airline catering services. Ensure delivery of premium food and beverage services in line with safety standards. Communicate daily, weekly, and monthly updates on menu and employment status with senior leadership, chefs, and customers. Play a key role in managing necessary logistics for airline startups, including food and dry goods supplies and stock management.
- Acted as in charge of delivering products to 11 passenger and cargo airline customers while liaising with 10 vendors.
- Ensured/tracked on-time delivery of services for 235 Pax and cargo flights, including passenger & crew meals daily.
- Enhanced customers’ satisfaction by swiftly resolving multiple issues, such as menu shortages and substitutions.
Organized, executed, and coordinated volunteer/business networking events and webinars to improve corporate image. Gained solid experience in insuring the entrepreneurial market, such as business owners. Provided strategic advice to potential customers/existing clients regarding suitable options for life insurance and investments.
- Designed social media advertisements, carried out virtual and F2F networking, and leveraged customer referrals to create new business opportunities for the organization.
- Improved customer experience and drove lead generation through seamless client engagement and prospecting.
- Customized client portfolios to include life insurance, annuities, and financial planning products for every individual.
Boosted sales for all lines of commercial insurance and employee benefits as well as constantly generated new leads through social media advertisements, virtual and F2F networking, canvassing, and referrals. Advised prospects and clients on the best options for commercial insurance and employee benefits.
- Promoted organizational products and services to large and diverse audiences by planning and implementing volunteer/business networking events and webinars as well as creating social media advertisements.
- Coordinated with surplus line brokers to find coverage for risks that standard insurers won't insure. Provided personal insurance solutions, such as older/custom vehicles, boats, and properties outside of standard guidelines.
- Garnered new premiums of $25,000+ monthly by selling property and commercial insurance focused on business, personal, Property insurance, and casualty (liability).
Formulated and optimized business development strategies based on company targets, product specifications, market data, and budget factors. Enhanced brand image and generated leads by managing internal/external marketing campaigns and programs as well as leveraging referral networks. Supported the small businesses to focus on core mission and purpose by fulfilling staffing and payroll requirements.
- Achieved a 25% uplift in new business retention and expansion by leading marketing/business development initiatives.
- Successfully elevated customer satisfaction by enhancing service standards while re-engaging and winning dissatisfied clients to boost organizational sales and revenue.
- Increased organizational reputation by planning and executing B2B networking events, organizing job fairs, as well as advocating at trade/vocational schools and Anchorage Chamber.
Generated and qualified leads by fostering new professional relationships while participating in community/local events/trade shows. Maximized client retention and satisfaction by maintaining best-in-class service standards. Earned reputation as a problem-solver; identified and customer issues and managed demanding customers.
- Generated gross sales of $250,000 in the first year to outperform previous new employees while consistently meeting and exceeding the expectations of senior management in sales volume and business development.
- Drove equipment sales for 15+ new clients monthly in residential and commercial settings while also creating and facilitating upgrades to existing security plans.
- Increased monthly consultation fees by $25,000 during the time of employment through the achievement of a higher customer retention rate.
BA in Languages, Russian with Minor-Economics | University of Alaska, Anchorage, 2003
LICENSES & CERTIFICATIONS
Life/Health Insurance Producer License | Property/Casualty Insurance Producer License | State of Alaska | #40111
PROFESSIONAL AFFILIATIONS
Ambassador Committee Volunteer | Anchorage Chamber of Commerce, 2004-2009, 2019 - Current
Promote membership with and within the Anchorage Chamber of Commerce.
Serves as an advocate for the chamber and the business community; supports the chamber's interests and goals. Organize and coordinate events, such as Business After Hours and Ribbon Cuttings. Support other Chamber events, including Make it Monday lunches and Membership Orientation.
