Resume

Jack Mander
907.727.2996 https://www.linkedin.com/in/jackmander/ jackmander@gmail.com

Account Executive/Business Development

Results-driven business professional with 18 years of experience expanding companies through printed, online and radio advertising, as well as exposure through local job fairs and other resourceful marketing outlets. Demonstrated success in creating strong partnerships by selling benefits and value to diverse clientele throughout Alaska.

Client Retention and Expansion through Strategic Planning and Business Networking
Extensive Knowledge of Alaska Marketplace
Training, Team & Leadership Development
Executive Presentation & Negotiation
Solutions-Oriented
Shared Vision of Corporate Mission & Values Statements
Microsoft Office Proficient

EMPLOYMENT
LSG Sky Chefs Anchorage, AK 2022
Account Manager

Direct point of contact for passenger and cargo catering operations for round the clock operations of 6 Passenger Airlines and 5 Cargo Airlines.
Coordinate communications between LSG Sky Chef’s Anchorage facility and Aviation customers to provide premium food and beverage service to cargo and passenger airlines in the aviation industry.
Maintain track of on-time daily production and updates, totaling 85 Pax flights daily and 150 Cargo flights including crew meals daily.
Problem solving in a timely manner, including customer service issues, menu shortages and updates keeping customers involved and updated.
Coordinate and facilitate routine menu updates; daily, weekly, and monthly updates on menu and employment status and production.
Logistical co-ordination of airline startups out of Anchorage; all food and dry good supplies in stock. Co-ordinate training and presentation with Airline representatives.

Coho Financial Group Anchorage, AK 2021-April 2022
Agent

Increase name recognition through volunteer events and business networking events, webinars such as AK SBDC videos, Social Media postings, and Virtual Networking events.
Specialize in insuring the entrepreneurial market, business owners.
Outside sales, develop leads for all lines of Life Insurance and Investments
Advise prospects and clients on best options for Life Insurance and Investments
Develop leads through routine social media postings, virtual and F2F networking, canvassing, referrals from existing customers.
Provide excellent customer service for customer retention.
Annual reviews and routine customer contact for customer service & lead generation.
Customized client portfolios to include Life insurance, annuities and financial planning products as appropriate for every individual

Aurora National Insurance Anchorage, AK 2020-2021
Insurance Advisor

Increase name recognition through volunteer events and business networking events, webinars such as AK SBDC videos, Social Media postings, and Virtual Networking events.
New premiums of $25,000 + monthly generated.
Outside sales, develop leads for all lines of commercial insurance and employee benefits.
Advise prospects and clients on best options for Commercial insurance and Employee Benefits.
Develop leads through routine social media postings, virtual and F2F networking, canvassing, referrals from existing customers.
Provide excellent customer service for customer retention.
Annual reviews and routine customer contact for customer service & lead generation.

Personnel Plus Employment Agency, Inc. Anchorage, AK 2019
Business Development

Planned marketing initiatives and leveraged referral network to promote brand awareness
Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors
Built brand awareness and generated leads while managing internal and external marketing campaigns and programs
Focused on retaining current customer, and specialized in re-engaging with previous dissatisfied customers.
Spread awareness of Personnel Plus through Business Networking events, Trade & Vocational schools, Job Fairs, B2B networking and canvassing, Anchorage Chamber and networking groups.

Steady growth of new businesses and retained businesses, 25% increase.

Create awareness of not just temp hiring, but also permanent placement for staffing.
Focus on promotion of staffing and payroll for smaller businesses, allowing them to focus on their core mission/purpose.

Guardian Security Systems Anchorage, AK 2012-January 2019

Security Consultant

Consistently surpass expectations of management in sales volume; Outperformed previous employees through gross sales of $250,000 in first year.
Demonstrate conscientious customer service with demanding clients through creating cohesive and caring customer relationships which results in increased retention.
Create and facilitate upgrades to suitable security plans to include equipment sales for 15+ clients monthly in both residential and commercial settings.
Due to high client retention rate after initial monitoring contract expired, was able to overall increase monthly fees by $25,000 during time of employment.
Actively generate leads through professional interactions in the community and local events.
Effective problem solver with clients and coworkers; Requested to manage difficult customer situations.

Express Personnel Anchorage, AK 2011-2012
Staffing Consultant

Developed strong relationships with 30 small and medium-sized corporations throughout the Anchorage area.
Landed 7 new clients, increasing monthly revenue by $5,000 in billable hours in less than 12 months.
Recruited, trained and retained qualified candidates in the industries of administration, sales, manufacturing, information technology and other company specific business lines.
Decreased client overhead expenditures and limited unemployment insurance costs by up to 7%-12% providing quality temporary, contract and full-time employees on an as needed basis.
Wrote advertisements for newspaper and online mediums to further expand the Anchorage location.

Denali Federal Credit Union (NuVision)                                 Anchorage, AK
Senior Financial Services Officer                                                                                                 2009-2010
Financial Services Officer                                                                                                             2004-2007

Successfully solicited clients daily to transfer their personal accounts to Denali Federal Credit Union from other financial institutions.
Individualized client portfolios, educating customers and recommending cross-selling solutions upon thorough review of each client’s existing and future financial needs.
Offered insurance products including credit life and disability on loans, life insurance, referrals for all Property and Casualty products and fixed annuities.
Collaborated with strategic partners to provide additional resources to clients in investments, loans, credit management, private banking, trade regulations and trust accounts.
Provided personal budgeting and financial advisement as an extension of the personal banking role.
Cultivated the strengths of the branch team through mentorship and training of new staff members, continuing education for current customer service personnel and meeting individual store goals.
Resolved client complaints, increasing client retention and strengthening the overall book of business.

SkyWatch Traffic News LLC January Anchorage, AK 2009
Account Executive

Targeted local and state-wide small and mid-sized clients, bringing in an additional 10 accounts and increasing revenue rates by $25,000 per quarter in less than one year.
Serviced existing client accounts through non-traditional radio advertising, and assisting with event scheduling and execution of client promotions.
Developed strong networks with influential members of the business community through active membership in the Anchorage Chamber of Commerce and social networking venues.
Wrote professional copywriting and advertising pieces for news related broadcasts as well as advertisements for our individual clients.
Continuously met and exceeded sales and marketing goals.

Waddell and Reed                                                       Anchorage, AK                                     2007-2008
   Financial Advisor

Expanded book of business from $0 to $1.5M in less than 18 months, establishing 25 new clients from start-up companies to mid-sized businesses.
Customized client portfolios to include Life and Health insurance and investments such as mutual funds, 401(k)’s, rollover IRA’s and financial planning products as appropriate for every individual.
Created long-term business relationships with clients, recommending individualized services to meet the specific needs of each customer.
Key note speaker for quarterly seminars focused on providing clients with sound investment advice for the present-day economy.

LICENSES & CERTIFICATIONS

Life & Health Insurance Producer License, State of Alaska, #40111
Property & Casualty Insurance Producer License, State of Alaska, #40111

EDUCATION
University of Alaska, Anchorage, 2003
BA, Languages, Russian with Minor-Economics

PROFESSIONAL AFFILIATIONS

Anchorage Chamber of Commerce (Ambassador Committee Volunteer, 2004-2009, 2019-Current)

Promote membership with and within the Anchorage Chamber of Commerce.
Advocate for the Chamber and the business community. Make new members feel welcome and events such as Make it Monday lunches and promote the Chamber’s interests and goals. Behind the scenes coordinators for Chamber events such as Business After Hours, Ribbon Cuttings, and Membership Orientation, in addition to being a public contact for the Chamber to new members.

Anchorage Referral Network-Chapter President 2019-Current